---
title: "Webinar: Virtual Student Services - Chatbots to the Rescue (9/23)"
description: Whatever happens this fall, technology will be a driving force in serving students. Learn what SUNY schools are doing to serve students and stay connected.
image: https://info.ocelot.ai/hubfs/Website-icons_Webinar_Virtual-Student-Services_Chatbots-to-the-Rescue.jpg
---

<https://www.ocelotbot.com/>

###### ON-DEMAND WEBINAR

# Virtual Student Services: Chatbots to the Rescue

Recorded September 23, 2020

Fall semester for most schools falls somewhere on the in-person-to-fully-remote spectrum of campus life and operations. Regardless of where you fall, what’s clear is that **technology will be a driving force in serving students.**

Across admissions, advising, financial aid, student services and IT, **campus communities will need to find new ways to answer questions and stay connected** with both colleagues and students. Chatbots, live chat, text messaging services, and video screen shares are impactful and increasingly popular solutions and SUNY schools are leading the way.

L**earn how your New York colleagues are using these tools to increase engagement with students**, while giving resource-constrained staff more time to focus on processing and students who need 1:1 assistance.

**Facilitators and Panelists:**

- **Meghan Fouracre**, Student Financial Services, Ithaca College
- **Kristen Vella**, Student Data Systems, Upstate Medical University
- **Doug Miller**, Student Services, Monroe Community College
- **Paul Burke**, School Partnerships, Ocelot
- **Shannon Sheaff**, School Partnerships, Ocelot

#### View Recording

#### "Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."

##### Michael Bennett

 AVP, St. Petersburg College

#### "Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."

##### Dr. Lloyd Holmes

 President, De Anza College

#### "In this enrollment environment you can't afford not to do this."

##### Brian Jones

 Director of Admissions, Minnesota State University, Mankato

![Two-Way Texting](https://info.ocelot.ai/hubfs/Text%20Campaigns.svg)

##### Two-Way Texting

Proactively nudge students through the student lifecycle on a device with a 98% open rate.

![Chatbot + Live Chat](https://info.ocelot.ai/hubfs/Chatbot%20+%20Live%20Chat.svg)

##### AI Chatbot + Live Chat

Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.

![Preloaded Content](https://info.ocelot.ai/hubfs/Preloaded%20Content.svg)

##### Preloaded Content

Answer questions before they’re even asked with text and video responses across 20+ departments.

![AI Workflow](https://info.ocelot.ai/hubfs/AI%20Workflow.svg)

##### AI Workflow

Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.

![Insights + Analytics](https://info.ocelot.ai/hubfs/Insights%20+%20Analytics.svg)

##### Insights + Analytics

Gain insight on student behavior, responses, and preferences that improves your student engagement approach.

![Ecosystem Integrations](https://info.ocelot.ai/hubfs/Ecosystem%20Integrations.svg)

##### Ecosystem Integrations

Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.

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