---
title: "Town Hall: Navigating IT Services During COVID-19 - Sharing Of Best Practices"
description: Schools are moving to remote work and virtual student experiences. Join our virtual town hall to share challenges and get input on how to navigate this new world.
image: https://info.ocelot.ai/hubfs/Website-icons_Webinar_Town-Hall_COVID19_IT.jpg
---

<https://www.ocelotbot.com/>

###### ON-DEMAND WEBINAR

# Town Hall: Navigating IT Services During COVID-19 - Sharing of Best Practices

Recorded June 02, 2020

![Paul-Burke-Headshot](https://info.ocelot.ai/hubfs/Headshots/Paul-Burke-Headshot.png)

###### Paul Burke

 SVP of School Partnerships, Ocelot

![Headshot - Joel Laos](https://info.ocelot.ai/hubfs/Headshots/Headshot%20-%20Joel%20Laos.png)

###### Joel Laos

 Director of Client Success, Ocelot

We have all entered the “new normal” of COVID-19 life. Schools have transitioned to remote work and virtual student experiences. CIOs and IT professionals have more responsibility than ever before to navigate challenges, lead innovation, and find solutions. 

Watch our interactive, virtual town hall where your colleagues:

- **Shared** the challenges you are facing 
- **Received** input from your peers and Ocelot on overcoming barriers 
- **Learned** best practices directly from your colleagues in the IT community

We covered topics such as supporting remote work and learning environments, managing student and staff communication, help desk capacity and options, budget management and short vs long term decision making.

We also shared the technologies and solutions schools are finding the most helpful, including those powered by AI.

This town hall was about exchanging ideas and building community.

*Special thanks fo **Rob Stirton**, VP of Institutional Effectiveness & CIO of College of Morris, for his participation!*

#### View Recording

#### "Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."

##### Michael Bennett

 AVP, St. Petersburg College

#### "Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."

##### Dr. Lloyd Holmes

 President, De Anza College

#### "In this enrollment environment you can't afford not to do this."

##### Brian Jones

 Director of Admissions, Minnesota State University, Mankato

![Text Campaigns 1](https://info.ocelot.ai/hubfs/images_2021/Text%20Campaigns%201.png)

##### Text Campaigns

Proactively nudge students through the student lifecycle on a device with a 98% open rate.

![AI Chatbot 1](https://info.ocelot.ai/hubfs/images_2021/AI%20Chatbot%201.png)

##### AI Chatbot + Live Chat

Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.

![Content 1](https://info.ocelot.ai/hubfs/images_2021/Content%201.png)

##### Preloaded Content

Answer questions before they’re even asked with text and video responses across 20+ departments.

![AI](https://info.ocelot.ai/hubfs/images_2021/AI.png)

##### AI Workflow

Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.

![Analytics](https://info.ocelot.ai/hubfs/images_2021/Analytics.png)

##### Insights + Analytics

Gain insight on student behavior, responses, and preferences that improves your student engagement approach.

![Integrations](https://info.ocelot.ai/hubfs/images_2021/Integrations.png)

##### Ecosystem Integrations

Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.

© 2026, Ocelot Inc. All rights reserved.

- [Privacy Policy](https://ocelot.ai/privacy-policy/)
- [Terms & Conditions](https://ocelot.ai/terms-of-use/)