---
title: "Webinar: Top Questions Students Ask, Why Answering is Hard, and How Chatbots Help"
description: We analyzed 1 million chatbot interactions to understand the top questions students are asking, bottlenecks to student service, and how chatbots help.
image: https://info.ocelot.ai/hubfs/Website-icons_Webinar_Top-Questions-Students-Ask_Why-Answering-is-Hard_How-Chatbots-Can-Help.jpg
---

<https://www.ocelotbot.com/>

###### ON-DEMAND WEBINAR

# Top Questions Students Ask, Why Answering is Hard, and How Chatbots Help

Recorded March 18, 2020

![Headshot-Candace-Kauffman](https://info.ocelot.ai/hubfs/Headshots/Headshot-Candace-Kauffman.png)

###### Candace Kauffman

 Director of AI Conversational Design, Ocelot

![Headshot-Max-Shure](https://info.ocelot.ai/hubfs/Headshots/Headshot-Max-Shure.png)

###### Max Shure

 SVP of School Partnerships, Ocelot

It's not just about the questions; it's about how, when, and where you answer.

We unpacked over 1 million chatbot interactions on the Ocelot platform to understand bottlenecks in servicing students and how schools are addressing the challenge.

By watching this webinar you will learn the:

- **Top questions** students are asking across key departments
- **Framework** that breaks down why answering is difficult
- **Technology** schools are implementing to get an "infinite set of extra hands"

#### View Recording

#### "Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."

##### Michael Bennett

 AVP, St. Petersburg College

#### "Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."

##### Dr. Lloyd Holmes

 President, De Anza College

#### "In this enrollment environment you can't afford not to do this."

##### Brian Jones

 Director of Admissions, Minnesota State University, Mankato

![Two-Way Texting](https://info.ocelot.ai/hubfs/Text%20Campaigns.svg)

##### Two-Way Texting

Proactively nudge students through the student lifecycle on a device with a 98% open rate.

![Chatbot + Live Chat](https://info.ocelot.ai/hubfs/Chatbot%20+%20Live%20Chat.svg)

##### AI Chatbot + Live Chat

Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.

![Preloaded Content](https://info.ocelot.ai/hubfs/Preloaded%20Content.svg)

##### Preloaded Content

Answer questions before they’re even asked with text and video responses across 20+ departments.

![AI Workflow](https://info.ocelot.ai/hubfs/AI%20Workflow.svg)

##### AI Workflow

Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.

![Insights + Analytics](https://info.ocelot.ai/hubfs/Insights%20+%20Analytics.svg)

##### Insights + Analytics

Gain insight on student behavior, responses, and preferences that improves your student engagement approach.

![Ecosystem Integrations](https://info.ocelot.ai/hubfs/Ecosystem%20Integrations.svg)

##### Ecosystem Integrations

Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.

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