On-Demand Webinar

Ocelot LABS: Maximizing Live Assistant with MiraCosta College

Dr. Bridget Files-Herrin

Dean of Admissions and Student Support, MiraCosta College

Gabri Provencio, M.A.

Administrative Assistant to the Dean of Admissions and Student Support, MiraCosta College

Nizam Yusuf

Director of Product Marketing, Ocelot

Check out the Ocelot LABS Webinar featuring MiraCosta College, one of our top users of Ocelot Live Assistant. With over 10,000 individual live conversations with students since the beginning of 2024, MiraCosta College has effectively utilized this communication channel to provide timely responses to students' urgent inquiries.

This session highlights the innovative ways MiraCosta College has integrated Ocelot Live Assistant into their student engagement strategy, streamlining operations and enhancing student support.

Webinar Highlights Include:

Integration and Accessibility: Discover how MiraCosta College seamlessly integrated Live Assistant into their website and student engagement channels. Learn about the challenges they faced and how they optimized access across departments.
Live Agent Management and Usage Patterns: Explore how MiraCosta College manages and supports their live agents, including effective training strategies. Understand how they analyze usage patterns to identify optimal and peak times, and how this data informs their staffing and resource allocation decisions.
Best Practices and Impact: Hear about best practices and innovative approaches to maximizing the effectiveness of Live Assistant. Learn about its impact on student engagement and support, including how feedback from students and staff is utilized.

Whether you’re looking to optimize your current use of Ocelot Live Assistant or considering implementing this student-preferred communication channel at your institution, this session will provide valuable insights and practical tips to enhance your student engagement strategy. View the recording now!

Ocelot LABS - Tools to succeed: Ocelot aims to empower you with the student engagement solutions essential for your success. Our customer webinars are meticulously crafted to help you optimize efficiencies and enhance your learning experience.

Benefit from refresher sessions on best practices, discover the latest products and feature upgrades and gain insights into how other colleges and universities are elevating student engagement through our AI-powered communication solutions.

View the Recording

"Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."

Michael Bennett

AVP, St. Petersburg College

"Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."