---
title: "Download: Going Virtual With Student Services Playbook"
description: Download the playbook to learn how Mia Mwango at Santa Fe College uses AI chatbots and other online tools to provide students a fully virtual experience.
image: https://info.ocelot.ai/hubfs/Website-icons_Resources_Going-Virtual-With-Student-Services-Playbook.jpg
---

<https://www.ocelotbot.com/>

###### Downloadable Content

# Going Virtual With Student Services

**The virtual student services office is here. Get the playbook.**

Download this playbook to learn how Financial Aid Director Mia Mwango at Santa Fe College is using AI chatbots, videos, and other online tools to provide students a fully virtual experience. Broaden access, support self-service 24/7/365, and improve outcomes.

This how-to guide contains the:

- **Six components** of Mia's virtual student service office
- **Challenges and** **maintenance** required to keep it going
- **Benefits and student reaction** now that the virtual office is operational

#### Get the Playbook

#### "Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."

##### Michael Bennett

 AVP, St. Petersburg College

#### "Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."

##### Dr. Lloyd Holmes

 President, De Anza College

#### "In this enrollment environment you can't afford not to do this."

##### Brian Jones

 Director of Admissions, Minnesota State University, Mankato

![Two-Way Texting](https://info.ocelot.ai/hubfs/Text%20Campaigns.svg)

##### Two-Way Texting

Proactively nudge students through the student lifecycle on a device with a 98% open rate.

![Chatbot + Live Chat](https://info.ocelot.ai/hubfs/Chatbot%20+%20Live%20Chat.svg)

##### AI Chatbot + Live Chat

Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.

![Preloaded Content](https://info.ocelot.ai/hubfs/Preloaded%20Content.svg)

##### Preloaded Content

Answer questions before they’re even asked with text and video responses across 20+ departments.

![AI Workflow](https://info.ocelot.ai/hubfs/AI%20Workflow.svg)

##### AI Workflow

Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.

![Insights + Analytics](https://info.ocelot.ai/hubfs/Insights%20+%20Analytics.svg)

##### Insights + Analytics

Gain insight on student behavior, responses, and preferences that improves your student engagement approach.

![Ecosystem Integrations](https://info.ocelot.ai/hubfs/Ecosystem%20Integrations.svg)

##### Ecosystem Integrations

Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.

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