---
title: Achieving Inbox Zero - High Tech That Doesn't Replace High Touch
description: Learn how UNC - Chapel Hill is using disruptive AI chatbots and AI-powered two-way texting technology to break through the engagement bottleneck.
image: https://info.ocelot.ai/hubfs/Achieving-Inbox-Zero-High-Tech-That-Doesnt-Replace-High-Touch.jpg
---

<https://www.ocelotbot.com/>

###### ON-DEMAND WEBINAR

# Achieving "Inbox Zero": High Tech That Doesn't Replace High Touch

Recorded June 09, 2022

![Headshot - Kelly Miller](https://info.ocelot.ai/hubfs/Headshots/Headshot%20-%20Kelly%20Miller.png)

###### Kelly Miller

 Associate University Registrar, UNC-Chapel Hill

![Headshot - Jen Drake](https://info.ocelot.ai/hubfs/Headshots/Headshot%20-%20Jen%20Drake.png)

###### Jen Drake

 Business Analyst, UNC-Chapel Hill

![Headshot - Kelley Bradder](https://info.ocelot.ai/hubfs/Kelley%20Bradder%20Headshot.png)

###### Kelley Bradder

 VP of Integrations and Security, Ocelot

Academics should be challenging. Student services should be easy. But the combination of confusing content, complex systems, and fragmented support creates a perfect storm that negatively impacts enrollment and retention.

Learn how UNC - Chapel Hill is using chatbots and disruptive AI-powered two-way texting technology to:

- **Break through the engagement bottleneck** across Admissions, Advising, Registrar, Student Aid, and other departments
- **Drastically reduce email and call volume** so that staff can get out of the repetitive grind
- Get back to what matters most: helping students **navigate the complexities of college life**

Both community colleges and 4-year institutions alike will benefit from this **case study in cross-departmental collaboration and integrated technology**.

 

#### View Recording

#### "Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."

##### Michael Bennett

 AVP, St. Petersburg College

#### "Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."

##### Dr. Lloyd Holmes

 President, De Anza College

#### "In this enrollment environment you can't afford not to do this."

##### Brian Jones

 Director of Admissions, Minnesota State University, Mankato

![Two-Way Texting](https://info.ocelot.ai/hubfs/Text%20Campaigns.svg)

##### Two-Way Texting

Proactively nudge students through the student lifecycle on a device with a 98% open rate.

![Chatbot + Live Chat](https://info.ocelot.ai/hubfs/Chatbot%20+%20Live%20Chat.svg)

##### AI Chatbot + Live Chat

Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.

![Preloaded Content](https://info.ocelot.ai/hubfs/Preloaded%20Content.svg)

##### Preloaded Content

Answer questions before they’re even asked with text and video responses across 20+ departments.

![AI Workflow](https://info.ocelot.ai/hubfs/AI%20Workflow.svg)

##### AI Workflow

Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.

![Insights + Analytics](https://info.ocelot.ai/hubfs/Insights%20+%20Analytics.svg)

##### Insights + Analytics

Gain insight on student behavior, responses, and preferences that improves your student engagement approach.

![Ecosystem Integrations](https://info.ocelot.ai/hubfs/Ecosystem%20Integrations.svg)

##### Ecosystem Integrations

Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.

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